Help Desk Support
Have you wanted to get some support with your IT needs but your IT staff is too busy to help you in a reasonable time frame? Or do you have no IT staff and getting someone that is reliable and knowledgeable hard to come by or costing you an arm and a leg? Omega Computer Services has your IT helpdesk support you have been looking for.
We can help you with as much or as little IT helpdesk support you need, from a call-by-call basis or with the link from our website, to a block of time at fixed monthly rates. Our helpdesk is knowledgeable in many areas from network support to PC and individual programs, such as Word, Excel, SQL, and many more. Along with being knowledgeable we are very friendly and easy to talk with, keeping with the client’s level of IT speak, not talking down to them or making them feel uncomfortable in any way.
You say “Hey, I already have an IT staff to take care of our issues.” That may be true but in this busy economy sometimes the staff you have may have more pressing issues to take care of and cannot get to all of your issues. We have a co-managed IT helpdesk which allows the helpdesk to escalate to us if your staff cannot get to an issue within a reasonable timeframe. This allows any issues to be taken care of promptly and in the most efficient manner for you business.
You can also have a block of helpdesk support with service levels in place to make sure it will be taken care within a required timeline. Each call is recorded in our database so we can track issues for patterns. We are a service oriented company, who could not afford to be, so making sure you are receiving the best service is our top priority, along with getting the issues resolved correctly the first time.
We have been in the IT support and services field for the past 15 years and you do not continue to do business without many satisfied customers. Come take a look at a company that thrives on making your IT pains few and far between with efficiencies you cannot get with the larger companies. Contact us today and join our growing list of satisfied clients and see how we can take care of your IT pains.
Contact us for a free site analysis and start sleeping better today.